We believe in complete transparency. Our policy is designed to be fair, straightforward, and easy to understand.
At Builty.in, we strive to ensure our customers are satisfied with our Transport Management System. This policy outlines your rights regarding cancellations and refunds for our services. By using our services, you agree to these terms.
We offer a comprehensive 3-month free trial for all new accounts. This allows you to test the full functionality of the Builty.in platform before making a financial commitment.
You will not be charged during the trial period. No credit card is required to sign up for the trial.
Enjoy access to all core features, including Bilty generation, fleet tracking, and accounting modules during the trial.
You may cancel your subscription at any time directly through your account dashboard or by contacting our support team.
Since we offer a fully functional free trial, refunds are generally not provided for partially used billing periods. However, we evaluate refund requests on a case-by-case basis.
| Scenario | Eligibility | Action |
|---|---|---|
| Billing Error | Eligible | Full Refund Immediately |
| Service Downtime (>24hrs) | Eligible | Pro-rata Credit/Refund |
| Change of Mind | Not Eligible | Cancel for next cycle |
| Unused Subscription | Not Eligible | Access remains till end |
Approved refunds are processed within 5-7 business days. The amount will be credited back to the original method of payment (Credit Card, Debit Card, UPI, or Net Banking).
Note: Depending on your bank's processing time, it may take an additional 3-5 days for the funds to reflect in your account statement.
For any queries regarding billing, cancellations, or refunds, please reach out to our billing support team: